Strategic: Customer Integrated Management Platform, for major short-term insurer

Assisted our client to implement their customer service strategy. This entailed introducing organisational changes to support new processes and technologies for customer interactions across multiple channels. To ensure delivery of the project’s strategic goals, we defined the business need and the solution approach. Business requirements were aligned with the provision of IT solutions and we established and managed the project’s governance criteria.

This has ensured that our client’s strategic direction is supported by the transformed operating environment.

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